Shipping policy

Bringing a Touch of Joy Straight to Your Door

At By Willa, we believe shopping for boutique women's fashion should feel as enjoyable as using them. That's why we've designed our shipping process to be simple, reliable, and transparent, so your order gets to you smoothly, with no unwelcome surprises.

We cover all delivery costs within the United States, which means no hidden fees at checkout, just your selected fashion pieces, delivered straight to your door. For now, our shipping is limited to addresses within the United States, and every order is prepared and packed with care before leaving our hands.

The Timeline For Your Package

To help you plan ahead, here is what you can expect regarding our delivery windows:

  • Order Preparation: We typically take 1–2 business days to carefully inspect, wrap, and prepare your items before dispatch.

  • Time in Transit: Once your package leaves our hands, delivery usually takes 3–7 business days to reach your address.

  • Total Window: Combining these steps, your order will arrive within 4–9 business days in most cases.

Our daily cut-off time is 5:00 PM EST, Monday through Saturday. Orders placed after this time will begin processing the following business day.

Keep Tabs on Your Order

Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey to your door.

While we always aim to deliver on schedule, occasional delays can occur especially during busy holiday periods or due to unexpected conditions like severe weather or regional logistical issues. If this ever affects your delivery, we'll keep you updated so you know exactly what's happening.

Here When You Need Us

If you ever need support or have questions about your delivery, our friendly team is always happy to help. You can reach us anytime at willa@by-willa.com.